Forum Discussion

LuPost's avatar
LuPost
Community Member
9 years ago

Text Entry fields not setting when control loses focus in mobile devices (Storyline 360)

We've identified that text entry fields that are added to a slide using Storyline 360 do not register if the user enters a value and then immediately clicks a Submit button when using a mobile devic...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
8 years ago

Hi Gretchen and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know what you are experiencing in your course. 

We've seen some issues with the virtual keyboard on mobile devices, but you mention having the problem on a PC, and it sounds like you are aware of changing the focus out of the text box.

Would you be able to share your .story file for us to take a look? Even a sample project with this slide would be helpful. If you cannot share it here in the forums, you are welcome to share it here privately.

AndreaCagli's avatar
AndreaCagli
Community Member
8 years ago

Hello everyone,

same problem here: at the beginning of one of our courses we show an entry text that lets the user pick their own name. It used to work until some times ago, but now on mobile we can only write the name. We cannot confirm it and we cannot proceed on the slide.

This being on the very first slide of a project, you can imagine how our client is reacting. We are trying some workarounds, but we'd also like to know what is causing this. Maybe the last update?

Thanks for all the support you can give us.