Forum Discussion

LuPost's avatar
LuPost
Community Member
8 years ago

Text Entry fields not setting when control loses focus in mobile devices (Storyline 360)

We've identified that text entry fields that are added to a slide using Storyline 360 do not register if the user enters a value and then immediately clicks a Submit button when using a mobile devic...
storyline 360
EricSantos's avatar
EricSantos
Staff
2 years ago

Hi Shannon,

Thanks for reaching out! We no longer see the bug where a Text Entry object will not set the value when the virtual keyboard is visible on a mobile device. I ran tests on Review 360 in this environment:

  • The latest Storyline 360 version (Build 3.78.30680.0)
  • A Redmi Note 11 Pro 5G device running Android 13 
  • Google Chrome for Android

Please see the short video below of my results. The virtual keyboard is visible, and I'm able to jump to the Next slide after typing something on the Text entry object.

Do you see the same results on your end using my Review 360 link? I attached the sample Storyline project I used for the test.

If the issue happens only in your project, we'd be happy to look at your setup to troubleshoot. You may upload it here as an attachment or privately in a support case. We'll delete it when we're done testing! Kindly share the device, OS version, and browser you're using as well.

ShannonHicke917's avatar
ShannonHicke917
Community Member
2 years ago

Thank you Eric! I was able to use the storyline file you sent over to rework my slide and updated the most recent version. This has solved the issue. Thank you again for your assistance! 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Shannon!

    Thanks for following up! So glad to hear the example Eric shared helped to solve your issue!

    If you run into any trouble moving forward please let us know and we'd be happy to help!