Forum Discussion

LuPost's avatar
LuPost
Community Member
8 years ago

Text Entry fields not setting when control loses focus in mobile devices (Storyline 360)

We've identified that text entry fields that are added to a slide using Storyline 360 do not register if the user enters a value and then immediately clicks a Submit button when using a mobile devic...
storyline 360
MarionSoichot's avatar
MarionSoichot
Community Member
2 years ago

Hi Storyline Staff :-),

I'm facing the same issue.

I have the last version of SL360. I have published my project on the Web and I created Submit Buttons to click once the user has entered text entries (so I removed the built-in Submit button). There can be three different text entries on one slide. I am using a Galaxy Tablet "Tab S4" and I launch my project on Google Chrome (the app is up to date).

One very annoying thing is that I need to use the small keyboard to enter text because when the classic, bigger one is enabled, the slides become very small and it's not possible anymore to read the text on the slides. The small keyboard is not very practical but it seems it's the only possible way to use SL360 on this tablet. (This problem might be more due to the device than SL, and I believe there is no solution here).

The second issue is the topic of this thread: when I enter text on the various text entries on the slides, I click Submit and it says I had the wrong answer even if the entries are correct. When I click a second time on Submit (I have 3 possible tries) without changing anything in the text entries, it says I'm good. I want it to work for the first try.

Last thing: my project is in French if you need to take a look!

I tested Sharon's file above and it seems to work, but my project is almost exclusively based on several text entries on my slides and a lot of variables that are connected from beginning to end. So it would mean to rebuild the entire project all over again and I cannot do that. I hope there is an explanation and a less painful solution since this issue has been known for several years now. Also, I tried to use Sharon's file to rebuild on of my own slide and it did not work.

The only thing I have in mind to solve this issue is to create another button the user should click on before clicking on the Submit Button to make the text loses focus, which is very inconvenient (too many clicks kill the clicks ;-) ).

If you have an idea, I would love some help. This drives me crazy! Thank you very much :-)

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello Marion, 

    Happy to help!

    It looks like you have specific configurations in your project file that we'll need to take a look if you have a different setup from Shannon. 

    Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!