Forum Discussion
Text on cards in sorting activity is cut-off when viewed on phone
There is a limit to what I can put on a card, but even if I stay within that limit the last few words of the sentence are cut off the eLearning is used on the phone. What (except for shortening the sentences) can I do?
36 Replies
Hello, I'm having the same issue with a Sorting Activity while previewing on Review (Using iPhone and opening the link on Safari).
Hi there, Elena. I'm seeing this behavior on iPhones as well. This article describes the data and character limits for the sorting activity, but the text cut-off is not intended.
We have this behavior documented as a bug, and I'll be able to update this discussion with any changes.
Is there any news on this bug? It's a bad bug which was identified a couple of years ago. It really means we can't use the sorting activity if our audience are possibly using mobile devices. I'm only seeing 27 characters, which isn't really enough to describe anything.
So sorry you're running into this, Louise. We're still seeing the same problem. We'll bring this up with our team again, and if anything changes, we'll let you know!
I have an update for you, Louise! What you're seeing is not a bug but a limitation of viewing the course on a mobile device.
Because of limited screen space on smartphones, each item can have up to three lines of text when viewed in portrait mode, which could be fewer than 80 characters of text. If you're using custom fonts, you may see fewer than three lines. You can preview sorting activities in Rise 360 and switch to mobile portrait mode to make sure all your text displays correctly.
Hi, I"m experiencing the same issue. And you said it's not a bug, however, when I use the flashcard activity, I can scroll to see the rest of the text.
Can't the same coding be used for the sorting activity? As someone else mentioned, it basically means we can't use it. And that's really frustrating since it's a great way for the learner to interact with the content.
Thanks for checking in, Wendy! Because the sorting activity allows you to drag the cards, scrolling to see additional text might be a challenge on mobile. But I'll share your perspective with my team.
Thanks for checking, we will start with 20,000 users when we go live, so
this feature is extremely important to us, it's an excellent activity for
my users.
Thank you!
Hi there, I am also dealing with the same issue and the cards cutting off. We are uploading the rise file into an LMS (success factors). I understand the sorting activity cuts off the text in html format on mobile, will this also be the case once it's in scorm format?
Thanks!Hi there, Jessa. Correct, once the text limit is reached, there isn't a way to view additional text on the sorting activity cards, whether it's exported for web or LMS.
Hi there, we are also experiencing the same challenge with text being cut off. Has there been any updates to this behaviour?
Thank you
Hello, Mandy! Are you using the Sorting Activity in Rise 360?
If so, each item can have up to 80 characters of text.
Because of limited screen space on smartphones, each item can have up to three lines of text when viewed in portrait mode, which could be fewer than 80 characters of text. If you're using custom fonts, you may see fewer than three lines. You can preview sorting activities in Rise 360 and switch to mobile portrait mode to make sure all your text displays correctly.
Thank you for the information!
Hello there,
has this issue been addressed yet? We are experiencing problems with the sorting-activity as well, text is cut off. As most users will do the course on their smartphones it's important that the cards are readable on smartphones. Is there a way to either change settings through LMS (like how many word will show or font size) or do we have to shorten all the text? I would be grateful for some help with this.
Thanks
