Forum Discussion
Text scrambled after export
Hi Everyone, I am encountering a problem and have no idea how to solve it. Some users have issues with displaying a storyline course correctly. After export the text in the e-learning is scrambl...
The issue appears only for individual users.
If the issue appears:
All text blocks are affected in all browsers and in multiple different e-learnings.
So the issue seems to be on the side of the users computer rather than the e-learning.
But I have no idea, what the user could try to make it work...
Hi FridolinWeiner-,
Depending on where you're currently hosting your course, this could be font-related or platform-related.
- To test if it's a font issue, try switching the font used by your course to a standard one like Arial and republish your course.
- To determine whether the issue is hosting-related, try running your course on a different platform, like SCORM Cloud or Review 360, to see if you can replicate the font issue there.
If you can consistently replicate the issue across multiple platforms, please share a copy of your project file here or in private by opening a support case so we can check the fonts' behavior. We'll delete it when we're done testing!
