Forum Discussion

ScottNipper's avatar
ScottNipper
Community Member
3 years ago

Text-to-Speech issue

Hi Friends,

Text-to-Speech returns an error message when it tries to open the dialogue box.  We have Internet connectivity.  It's happening with two different users in all .story files (SL360).  Any ideas on what could be causing this?

 

storyline 360
  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    3 years ago

    Hello Scott!

    So sorry for the trouble this is causing! We’ve identified an outage with one of our service providers, and in addition to intermittent errors uploading content, we’re seeing errors with trial sign-ups and Storyline 360 Text-to-Speech. 

    I’ll be sure to update this discussion when this outage is resolved, and in the meantime, you can subscribe to updates at https://www.articulatestatus.com/

    • ScottNipper's avatar
      ScottNipper
      Community Member
      3 years ago

      Great. Sorry to hear you're having problems but glad it's not me. :-)

      I look forward to knowing when it's back up.

      Thanks!

  • MariaCS's avatar
    MariaCS
    Staff
    3 years ago

    Hi, Scott.

    I just wanted to add a quick note: it looks like your signature with contact information came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.

  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    3 years ago

    Hi Scott!

    As promised, I'm reporting back to share that all services are operational! You can now use text-to-speech in Storyline 360.

    Please don't hesitate to reach out if you run into any issues. Thank you so much for being patient with us as we worked with our provider to resolve this issue.

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