Forum Discussion
The AI assistant suddenly stopped working
Today, all the menus and functions of the AI assistant disappeared from Storyline 360.
Hi marcello_ and TheoMahapa,
Thanks for reaching out and sharing what you’re seeing. We did experience an issue with our cloud service provider earlier that affected access to several Articulate 360 products.
Everything is more stable now, though our systems are still intermittently available as we continue to monitor. We’ve also observed some delays with AI features and Articulate 360 email notifications, and our team is keeping a close eye on things until we receive full confirmation from our provider.
You can follow the latest updates on our Articulate Status page. I’m sorry to hear this disruption impacted your work, and I appreciate everyone’s patience while things fully recover.
2 Replies
Yes. I was also working on a project this morning and the AI features just disappeared. I restarted my pc and still nothing. What could be the problem?
Hi marcello_ and TheoMahapa,
Thanks for reaching out and sharing what you’re seeing. We did experience an issue with our cloud service provider earlier that affected access to several Articulate 360 products.
Everything is more stable now, though our systems are still intermittently available as we continue to monitor. We’ve also observed some delays with AI features and Articulate 360 email notifications, and our team is keeping a close eye on things until we receive full confirmation from our provider.
You can follow the latest updates on our Articulate Status page. I’m sorry to hear this disruption impacted your work, and I appreciate everyone’s patience while things fully recover.
