Forum Discussion
The audio stopped working in-between course on iPad
Hi Libby,
I'm sorry you're team has run into the same issue. In the reports we've seen and confirmed, the audio was only not playing while viewing in Safari on an iPad/iPhone after the learner had resumed the course. Does that match what you've experienced?
If not, could you let me know a bit more about your course setup? What version of Storyline are you using? What's the iOS of your iPad/iPhone? What happens with the audio?
Hi Ashley,
No, the error is happening across all of our modules when being viewed from the first time (and from the first slide). We have cleared caches and cookies and tried all the local fixes that we can. The problem is that the audio simply is not playing at all throughout the module (whether voiceover, music track, or clicking sound effect).
We tried a fix in which we manually triggered audio to start with the timeline on the corresponding slide, and this partially resolved the issue only on the standard iPad but it's extremely inconsistent and still doesn't always work. Sometimes the audio will play, and sometimes it still won't. Sound effects (triggered by a click or other interaction) are similarly unpredictable and are generally not working. No audio works at all on an iPad Pro that we are also using to test.
We are using Storyline 3. All iOS are at the latest updates.