Forum Discussion

AkashJambhorkar's avatar
AkashJambhorkar
Community Member
8 years ago

The audio stopped working in-between course on iPad

Hi Everyone, I have created courses in articulate Storyline 3 update 4. When I view it from a PC or Laptop the audio is playing fine. When I view it on an iPad, the audio is completely stopped fro...
storyline 360
AshleyThirtyacr's avatar
AshleyThirtyacr
Community Member
6 years ago

We are experiencing something similar (inconsistently).  For us, the audio and closed captioning work fine initially and then if we briefly get called away to another task (even if briefly for 5 minutes) and resume (even without ever exiting out of the course), the audio and closed captioning will occasionally no longer work (not consistent but has occurred in a variety of tests with different users, and different iPads). Additionally,  the audio volume button does not appear when using the iPad.  
Storyline 360 v 3.40
iPad: Software Version 13.5.1 
Safari 

With the same course, this does not happen on a Samsung Tablet.  Any insights would be greatly appreciated. 

  • VinceScoma's avatar
    VinceScoma
    Community Member
    6 years ago

    Hi Ashley,

    Thank you for providing those details! 

    When using an iPad and a different web browser, does the audio resume correctly when returning to the course? Or does this issue only happen in Safari? 

    If you can share your file with us, we're always more than happy to help troubleshoot! You can share files in this thread here, or you're always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look!