Forum Discussion
The published file has a line around images where they don't exist in the Storyline 360 source. Can anyone help?
I've attached clips from both the Storyline 360 source and the published version. This is one example of many that are making the output look horrible. Can anyone help me understand why this is happening and let me know what the solution is?
22 Replies
The border is a great idea of your graphic is square. But what if you're inserting an irregularly shaped .png?
Any ideas?
Hello there, Richard!
I'm happy to jump in here! Jürgen's right; the best way we can recommend a possible solution is to see the affected Storyline project and the irregularly shaped *.png file.
If you prefer to share them privately, you may do so by uploading them in a support case, in which case, our Support Engineers will be working with you one-on-one. We'll delete them when we're done troubleshooting!
the original grey border problem with "zoom image" was fixed with Storyline 3.74* (04/04/2023)
please upload a minimal .story file with your current problem and the 'irregular' .png image separately here as an attachment to the forum
* without mention in the release notes
Thanks for the quick reply. Before uploading the requested assets, I tried a few methods of exporting the png from Photoshop. I like to use the legacy export as it allows for more export options. However in the recent version of Photoshop, the legacy export is creating the white line. The white lines aren't visible using the newer export tool.
My apologies. I thought I'd post this because there may be others having the same issue caused by Photoshop.
Hi Richard!
Thanks for following up and clarifying! I'm sure other users discovering this thread with a similar issue will find this information very useful.
If you run into any trouble moving forward please let us know and we'd be happy to assist. Have a great start to your week!
