Forum Discussion

Community Member

8 days ago

The Video cannot play in the HTML output

Recently, videos were not playing in the HTML output format. Our HTML output is intended for preview without an LMS platform. Do you have any solutions or suggestions? Thanks.

Articulate 360

storyline 360

2 Replies

SandraWong-90fe
Community Member
8 days ago
Problem fixed. Thank you
- EricSantos
  Staff
  8 days ago
  Hello SandraWong-90fe,
  
  Thank you for reaching out and letting us know the video issue has been resolved.
  
  If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you!

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Recently, videos were not playing in the HTML output format. Our HTML output is intended for preview without an LMS platform. Do you have any solutions or suggestions? Thanks.

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Recently, videos were not playing in the HTML output format. Our HTML output is intended for preview without an LMS platform. Do you have any solutions or suggestions? Thanks.

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Thanks. \n \n 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Problem fixed. Thank you

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"26","kudosSumWeight":0,"postTime":"2025-04-15T01:30:45.451-07:00","lastPublishTime":"2025-04-15T01:30:45.451-07:00","metrics":{"__typename":"MessageMetrics","views":16},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:1223910/message:1223911","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDEyMjM5MjQsMTIyMzkyNA","node":{"__ref":"ForumReplyMessage:message:1223924"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1223924":{"__typename":"ModerationData","id":"moderation_data:1223924","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1223924":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:666629"},"id":"message:1223924","revisionNum":1,"uid":1223924,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumReplyMessage:message:1223911"},"conversation":{"__ref":"Conversation:conversation:1223910"},"subject":"Re: The Video cannot play in the HTML output","moderationData":{"__ref":"ModerationData:moderation_data:1223924"},"body":"

Hello SandraWong-90fe,

Thank you for reaching out and letting us know the video issue has been resolved.

If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you!

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