Forum Discussion

BoyanJourdan's avatar
BoyanJourdan
Community Member
2 years ago

The voice changes after using a

hi there, I am using the text to speech to generate audio with Matthew US neural voice. SSML and the fine-tuning of the closed captions are a very good progress in terms of features and customisat...
storyline 360
TamaraCraft-62f's avatar
TamaraCraft-62f
Community Member
8 months ago

Any updates on this issue? I'm experiencing this now. Matthew's voice changes in the middle of a pretty short string of text. No SSML code; just typing the text.

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    8 months ago

    Hello TamaraCraft-62f,

    Happy to check this for you!

    Would you mind sharing a copy of your project file here or privately by opening a support case so we can examine the script and the audio file that was generated? And does the problem happen if you switch to another voice, or does this only occur when Matthew is selected?

    • TamaraCraft-62f's avatar
      TamaraCraft-62f
      Community Member
      8 months ago

      Hello Jose,

      I will open a support case.

      Thank you!

      • EricSantos's avatar
        EricSantos
        Staff
        8 months ago

        Thank you for sharing your Storyline file in a support case, TamaraCraft-62f!

        I see that my colleague Janina has picked up the case and identified the behavior you’re experiencing as related to a bug in the product.

        If you have any questions about the issue, please feel free to reply directly in the support case so we can keep all related information in one place.