Forum Discussion

LeanneLogan

Community Member

10 months ago

TIME TO PAY FOR REACH 360

rise 360

hazelB

Staff

10 months ago

Hi Leanne!

So sorry to hear that you no longer have Reach 360 access. I can see that you have an Articulate 360 individual account. Reach 360 can only be accessed by those with teams accounts.

We understand the urgency of this request and would like to let you know that we also received the support case you submitted. The representative assigned to your account has been alerted, and she will reach out to you as soon as possible.

LeanneLogan
Community Member
10 months ago
Thank you so much. Since posting this I bought a teams subscription
thinking it would upgrade my individual subscription and therefore solve
the problem but instead it just added the team subscription to my profile
and I am still not able to access my trail reach 360 profile that my
learners are currently using. Please help me if you can. I am besides
myself as I have 14 top executives who are in process of doing courses on
my reach 360 platform. I hadn’t realised it was a trail! 🙈 and there was
no warning to say it was coming to an end. I am currently online with
Sheila who is trying to help me too. Thank you for your help I really
appreciate it. I have this massive day tomorrow where I am meant to be
showing platform to potential new clients as well. And I have been
investigating upgrading to pro! Not realising I was on a trail 🙊😳🙈

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Hello, I have recently started using Reach 360 as my LMS. I have very important Clients currently taking courses on it and I have 2 big meeting tomorrow where I am demoing the LMS and courses to potential Clients. Completely out of the blue this evening I go to log in as if I was a potential learning and I get the attached message saying it's time to pay for the platform. My Articulate license is up to date and my understanding was that you get 300 free active users for Reach 360 and that you only need to upgrade to Pro if you have more than 300 licences. I have about 70 only. I am not sure what to do. I cant even see where I would pay to get my Reach 360 platform back. When I try to log in from my Articulate 360 licence it offers me to start a free trial of Reach 360. Has this happened to anyone else? Please help. This could potentially destroy my business.

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Hi Leanne!

So sorry to hear that you no longer have Reach 360 access. I can see that you have an Articulate 360 individual account. Reach 360 can only be accessed by those with teams accounts.

","body@stringLength":"500","rawBody":"

Hi Leanne!

So sorry to hear that you no longer have Reach 360 access. I can see that you have an Articulate 360 individual account. Reach 360 can only be accessed by those with teams accounts.

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Thank you so much. Since posting this I bought a teams subscription\n
thinking it would upgrade my individual subscription and therefore solve\n
the problem but instead it just added the team subscription to my profile\n
and I am still not able to access my trail reach 360 profile that my\n
learners are currently using. Please help me if you can. I am besides\n
myself as I have 14 top executives who are in process of doing courses on\n
my reach 360 platform. I hadn’t realised it was a trail! 🙈 and there was\n
no warning to say it was coming to an end. I am currently online with\n
Sheila who is trying to help me too. Thank you for your help I really\n
appreciate it. I have this massive day tomorrow where I am meant to be\n
showing platform to potential new clients as well. And I have been\n
investigating upgrading to pro! Not realising I was on a trail 🙊😳🙈

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TIME TO PAY FOR REACH 360

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