Forum Discussion

LeanneLogan

Community Member

10 months ago

TIME TO PAY FOR REACH 360

rise 360

DestinyKucko-1c

Staff

10 months ago

Hi Leanne, thanks for working with our Support team directly to navigate this and get everything fixed up for you. We are happy to help!

LeanneLogan

Community Member

10 months ago

They were amazing, thank you

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I have very important Clients currently taking courses on it and I have 2 big meeting tomorrow where I am demoing the LMS and courses to pot...","body@stringLength":"936","rawBody":"

Hello, I have recently started using Reach 360 as my LMS. I have very important Clients currently taking courses on it and I have 2 big meeting tomorrow where I am demoing the LMS and courses to potential Clients. Completely out of the blue this evening I go to log in as if I was a potential learning and I get the attached message saying it's time to pay for the platform. My Articulate license is up to date and my understanding was that you get 300 free active users for Reach 360 and that you only need to upgrade to Pro if you have more than 300 licences. I have about 70 only. I am not sure what to do. I cant even see where I would pay to get my Reach 360 platform back. When I try to log in from my Articulate 360 licence it offers me to start a free trial of Reach 360. Has this happened to anyone else? Please help. This could potentially destroy my business.

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They were amazing, thank you

","body@stringLength":"82","rawBody":"

They were amazing, thank you

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Hi Leanne, thanks for working with our Support team directly to navigate this and get everything fixed up for you. We are happy to help!

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Hi Leanne, thanks for working with our Support team directly to navigate this and get everything fixed up for you. We are happy to help!

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TIME TO PAY FOR REACH 360

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