Forum Discussion
Timeline font isn't right
Hi TomGriffin-c0ab!
Sorry to hear your chosen font isn't being reflected in your Rise 360 course!
Like my teammate Joe, I also tested this behavior on my end with a built-in font (Lustria), as well as a custom font (Noto Serif Japanese). Both times, my selected fonts were reflected when previewing a Timeline Block.
Do you mind sharing which specific fonts you are working with? Also, does this issue occur across all fonts, or is it specific to one?
Looking forward to hearing from you!
Hi Steven,
Thanks for picking this up. Our brand font is Roobert.
Many thanks.
Hi TomGriffin-c0ab!
You're welcome! Thanks for following up!
After uploading Roobert to Rise 360 as a custom font, and testing it in a Timeline Block, it still displayed accurately on my end. I tested with both Google Chrome and Firefox.
When adding custom fonts, Rise 360 requires the author to upload at least a regular weight font, along with any Bold or Italic versions you may require. Can you please confirm the correct versions of Roobert have all been uploaded to the right fields?
If they have, and you're still running into trouble, please connect with our team through a support case. They'd be happy to continue troubleshooting with you!
Hi Steven,
It seems to only be happening in Review 360 as I can see Roobert in Rise while editing the course.
Still, its a bug you probably want to fix so I'll raise a ticket.
Thanks
Hi TomGriffin-c0ab!
Sorry to hear this has been slowing you down so much!
After publishing to Review 360, the Roobert font was still appearing as expected on my end (in Google Chrome). Not to worry! I'm happy to loop in our support engineers to help us troubleshoot this further. I'm not seeing any support cases under your Articulate ID, so I've created one on your behalf.
You're in excellent hands working with our support engineers, and we can continue the conversation through your case. Have a great start to your week!
