Forum Discussion

DIPANKARKARMAKA's avatar
DIPANKARKARMAKA
Community Member
7 months ago

Timeline is not working.

In the Stroyline version (3.98) we are not able to preview using the timeline. Once the play button is clicked, there is not movement on the timeline. Can you look into and let us know how to resolve...
Articulate 360
trainertx1's avatar
trainertx1
Community Member
7 months ago

JoseTansengco 
Jose, here is another report of this behavior from another user.  The preview button is not triggering motion in the slide window in new .story files, downloaded .story files, and file templates.  DarrellSangrio- offered steps to uninstall, scrub, and reinstall.  I am currently working on the Windows 11 suggestions but, after 9 times installing with no success, I'm lost as to what is happening to cause this.

 

JoseTansengco's avatar
JoseTansengco
Staff
7 months ago

Hello trainertx1,

Sorry to hear that you're still experiencing the issue. Would you mind sharing your support case number so I can let Darrell know the problem is still happening? I can also take a look at the issue if you want. Feel free to share a quick Peek 360 recording of how you're testing the timeline so I can recreate the behavior. I'd like to test your setup using older versions of Storyline 360 to pinpoint the exact version that caused the behavior to change.