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BelenIglesias-f's avatar
BelenIglesias-f
Community Member
28 days ago

Timeline is not working

I have recently updated my computer with Windows 11 system as required by my organization. As a result, after installing it Articulate Storyline 360 (V. 3.99) and the timeline player is not working. I can hear the audio play but the playhead and the screen is not animated.

 

Can you give me some guidance on how to fix this issue?

 

Articulate 360
e-learning development
storyline 360

3 Replies

    • BelenIglesias-f's avatar
      BelenIglesias-f
      Community Member
      5 days ago

      Yes, But after almost a month I didn't get any solution... I clean everything, I have a new computer ... and I the issue is still there... 

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        2 days ago

        Hello BelenIglesias-f​, 

        I see that our colleague Victor is also assisting you in your support case. You're in excellent hands! 

        We'll continue the conversation in your case, so everything is in one spot. 

        Have a great start to your week! 

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