Forum Discussion

DIPANKARKARMAKA's avatar
DIPANKARKARMAKA
Community Member
1 year ago

Timeline is not working.

In the Stroyline version (3.98) we are not able to preview using the timeline. Once the play button is clicked, there is not movement on the timeline. Can you look into and let us know how to resolve...
Articulate 360
ErjenAdriaen200's avatar
ErjenAdriaen200
Community Member
14 days ago

Hello Steven,
Thank you for your reply.
Unfortunately I can't upload the project because I'm not allowed to share the content.

I have different 360° images in the same project and it's only 1 where this occurs.
The published output is fine and I can time the animations on the voice by making the layer temporarily invisible.

  • EricSantos's avatar
    EricSantos
    Staff
    13 days ago

    Hi ErjenAdriaen200,

    Thanks for sharing those details. That’s really helpful, especially noting that it only happens with a specific 360° image and not others.

    Since the issue is tied to a single asset and works as expected when the image is hidden, it does suggest something specific to that file rather than a general behavior with 360° images.

    You’re on the right track using visibility as a workaround to sync your timeline. Another thing you might try is replacing that specific 360° image with a fresh copy (or re-exporting it) to see if the behavior changes.

    If possible, starting a support case would be the best next step so the team can take a closer look at that specific interaction.

    Appreciate you sharing your findings here!