Forum Discussion
Tincan Playback Issues: error "The media could not be loaded..."
Hello, We are facing issue with Tincan exports functioning. Exporting a course from https://rise.articulate.com/ in Tincan format works fine- the course gets exported without any issues. However, w...
Hi Nikita!
Thanks for reaching out!
I checked and Shiela last contacted you to inform you of this issue and that we have it documented. If you don't see her reply please check your SPAM folder and make sure with your IT that you can receive notifications from us by adding @articulate.com domain to an approved senders list or a company allowlist.
We’re still working on this issue, and we’ll definitely let you know when we know more.