Forum Discussion

NikitaMikhaylov's avatar
NikitaMikhaylov
Community Member
5 years ago

Tincan Playback Issues: error "The media could not be loaded..."

Hello, We are facing issue with Tincan exports functioning. Exporting a course from https://rise.articulate.com/ in Tincan format works fine- the course gets exported without any issues. However, w...
rise 360
AndreFarrugia's avatar
AndreFarrugia
Community Member
5 years ago

Hi,

I'm currently experiencing the same error. Whenever I try to launch my video on a Rise 360 course I created it is giving me the following error:

The media could not be loaded, either because the server or network failed or because the format is not supported.

My video format is mp4. Can someone please help me?

Thanks in advance.

Andre Farrugia