Forum Discussion

NikitaMikhaylov's avatar
NikitaMikhaylov
Community Member
5 years ago

Tincan Playback Issues: error "The media could not be loaded..."

Hello, We are facing issue with Tincan exports functioning. Exporting a course from https://rise.articulate.com/ in Tincan format works fine- the course gets exported without any issues. However, w...
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MegSeyler's avatar
MegSeyler
Community Member
2 years ago

I am experiencing a similar issue. it works for some of my team but not all.  What might resolve the issue?

hazelB's avatar
hazelB
Staff
2 years ago

Hi Meg! I understand that you are encountering a similar issue. Please open a case with us through this form so that one of our technical support engineers can assist you.