Forum Discussion

NikitaMikhaylov's avatar
NikitaMikhaylov
Community Member
5 years ago

Tincan Playback Issues: error "The media could not be loaded..."

Hello, We are facing issue with Tincan exports functioning. Exporting a course from https://rise.articulate.com/ in Tincan format works fine- the course gets exported without any issues. However, w...
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MaryJohnston-34's avatar
MaryJohnston-34
Community Member
2 years ago

Hi there-- I'm getting the same issue when trying to review the course on my Chrome browser. It works fine for others on my team and on Chrome mobile, but my chrome is causing that error.  Any updates?

JoseTansengco's avatar
JoseTansengco
Staff
2 years ago

Hi Mary Quinn,

Thanks for reaching out! If your course is only encountering the issue when viewed on your computer, there's a possibility that the problem is isolated. I'd like to ask a few questions to clarify your experience: 

  • Can you replicate the issue when viewing the course on a different browser such as Firefox or Edge?
  • Is your Google Chrome updated to the latest version?
  • Can you view the course properly when viewed in Chrome's incognito mode?

If you have Chrome's latest version installed and the course is also not loading properly on other browsers, please open a case with our support team here so we can check what's preventing the course from loading on your computer.