Forum Discussion

ManuelBERRI's avatar
ManuelBERRI
Community Member
3 years ago
Manuel BERRI
Thor Melicher

Manuel, please keep us up to date on what you hear back from Articulate, that is if you're able to share :).  I think your two files illustrate the problem well and with our sharing of what we're seeing may lead to a viable solution for everyone.

Sure. I am away until the end of the month, but I will definitely try to keep you posted if I am provided with some useful information from  Articulate support.

Hi everyone,

Finally back to work, and back to this annoying issue.
I received a standard answer from Articulate support : 
"[...]it appears that your process of translating your courses isn't using the standard procedure of exporting the XLIFF file or Word file, and you're modifying the content of the published output. Articulate software and its published output are supported as they are. I'm sorry, but modifying the published output isn't something we are equipped to handle, and we don't offer advice on it so that it will work in a specific environment.[...]"

This was not a surprise, really. But still, this is a disappointment.


So I guess we have to find our own way to solving this. Any idea where this "internal cache is located, anyone ?

MathNotermans-9's avatar
MathNotermans-9
Community Member
3 years ago

Quite interesting discussion. Although i donot use it for translation at times i dove into Storyline360 inners dark secrets. As you unzip a .story file and open up all files there you can find all IDs and change them. I used that to dynamically create default starting templates from Google Sheets as a base setup. 

When changing things changes are your .story files wont work anymore when zipping them up back again and change the extension back to .story , but it might give a clue to how to solve your issues.