Forum Discussion
Translation import from Word loses formatting
Hello Matthew,
If you're using Storyline 360's Enhanced Word Translation, you should see the formatting of your text get preserved after importing a translation file.
When importing your translation file, can I ask if you have this option enabled for your Storyline 360 installation?
If this option is already enabled, try doing a repair of your Storyline 360 installation to see if this helps. This procedure will also bring you to the latest available version of Storyline 360.
If the issue persists, open a case with our support team here for further assistance!
Good morning Joe,
I am seeing this with an xliff export/import.
Before and after import example images attached.
Thank you,
Matthew
Hi Matthew!
Thanks for clarifying and sharing what you're seeing on your end!
It looks like the issue revolves around missing paragraph spacing after importing back a translated XLIFF file. I'd be happy to offer some extra insight!
Testing this out on my end, exporting an XLIFF file, the formatting remained the same after importing it back to my Storyline 360 project. Everything was working as intended! I've attached some examples of my results for your reference as well.
When exporting from Storyline, I used XLIFF version 1.2. May I ask which version you used when you encountered this issue?
It's possible the issue is specific to the file itself. Would you be willing to share it here in the discussion or privately through a support case? It would be helpful to take a closer look, as well as test it out on our end to see if we can reproduce the behavior. We'll delete it from our system once troubleshooting is complete!
Hi Steven,
I have attached English and translated files (Storyline and exported/translated xliffs) to case number 03649500.
I did see that this project used xliff 2.0 for the export.
It did occur to me that there may be something in our CAT tool (memoQ) that is not recognizing the formatting correctly. If you see this in the xliffs, let me know and we'll investigate that angle.
Thank you.
Matthew
Hi Matthew!
Thanks for following up and for sharing the feedback!
Great call on opening a case! Our support engineers have a wealth of knowledge and insight! I see you've connected with my colleague Lejan. You're in great hands working with them!
We'll continue this conversation over in your support case!
