Forum Discussion

LCandeias's avatar
LCandeias
Community Member
5 years ago

Trigger Does not work on mobile devices

Hello i have a course that when um click on an object it triggers a move action in two objects on the main timeline. 

On desktop/laptop it work fine but on a mobile device only works one move action.

I make a video to illustrate  

Is there a option that i have to check for mobile devices?

storyline 360

3 Replies

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    5 years ago

    Hello Luis!

    Thank you so much for sharing a screen recording with us! Have you tested the file on a mobile device outside of Preview mode in Storyline 360? If not, do you mind testing the course outside of Storyline 360 on a mobile device to see if the behavior is consistent?

    If the trigger still isn't working when viewing the course on a mobile device, we'll want to take a look at the .story file. You can attach it to this discussion or upload it privately in a support case.

  • LCandeias's avatar
    LCandeias
    Community Member
    5 years ago

    Hello,

    Yes i found this error after publishing it. i only record it in preview to explain it better.

    I am put a .story in the attach.

     

    Thank you

  • MariaCS's avatar
    MariaCS
    Staff
    5 years ago

    Oi, Luis, tudo bem?

    Thank you for sharing your .story file!

    I was able to reproduce the same behavior you described, so I'd like to connect you with one of our support engineers. I opened a case on your behalf, and you should hear from our team via e-mail soon.

    Tenha um ótimo dia!