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ValSevilla-4fc5's avatar
ValSevilla-4fc5
Community Member
5 months ago

Trigger freezing the course in Review 360

Greetings, 

My team is reviewing an orientation course this week. Everything was going smoothly, but now a trigger is not working on the first floor. When the hotspot is selected, the page freezes and won't load. 

I checked in the Storyline file. It is correct, and it works fine when Previewed in Storyline. 

I tried again, and noticed that if I start on other floors and open those first, the Floor 1 hotspot works fine. But if it is the first one I select, it freezes the entire course. 

Everything is ready, but I can't publish a course that participants can't progress through. Ideas? I already deleted the triggers and made them again from scratch. 

Navigating to the issue: Start the course and choose "Jump to Tour". Close the instructions layer and select either trigger to open the Emergency Department - can be the Hotspot over the Intercom button or the Unit title. Both should trigger the Emergency Department slide, but instead it locks up. 

Again, please note that it runs fine when I use the Preview in Storyline. It only locks in Review 360, and only on this slide. 

I tried the link in all three browsers with the same result. 

Review link: https://360.articulate.com/review/content/08e86fd1-7a5c-4fa6-a087-84fe8187a4b9/review 

Storyline file is too large to attach. 

What happens when I trigger the first floor: 

The triggers that freeze: 

Thank you in advance. 

Review 360

1 Reply

  • EricSantos's avatar
    EricSantos
    Staff
    5 months ago

    Hi ValSevilla-4fc5,

    Thanks for the detailed information, and I’m sorry to hear you’re running into this! Also, thank you for sharing the Review 360 link. That’s a big help.

    We’d be happy to look closely at the issue, but we’ll need to see the Storyline course to investigate further. If the project file is too large to attach, you can create a copy and include only the relevant scenes where the issue occurs. That will help us focus our testing and keep the file size manageable.

    You may share your Storyline project here or privately in a support case, where our Support Engineers can work with you one on one. We’ll delete the file as soon as we’re done testing.