Forum Discussion
Trigger freezing the course in Review 360
Greetings,
My team is reviewing an orientation course this week. Everything was going smoothly, but now a trigger is not working on the first floor. When the hotspot is selected, the page freezes ...
Hi ValSevilla-4fc5,
Thanks for the detailed information, and I’m sorry to hear you’re running into this! Also, thank you for sharing the Review 360 link. That’s a big help.
We’d be happy to look closely at the issue, but we’ll need to see the Storyline course to investigate further. If the project file is too large to attach, you can create a copy and include only the relevant scenes where the issue occurs. That will help us focus our testing and keep the file size manageable.
You may share your Storyline project here or privately in a support case, where our Support Engineers can work with you one on one. We’ll delete the file as soon as we’re done testing.