Forum Discussion

SheetalMcGre069's avatar
SheetalMcGre069
Community Member
2 years ago
Solved

Try mode not stopping for user input after publishing

Hello there... I have created a try mode scene. The first slide is an instruction slide and has a READY button for me to click to proceed with the try-steps.  When I preview it, it stops for my ...
storyline 360
  • LaurenDuvall's avatar
    LaurenDuvall
    2 years ago

    Hello Sheetal!

    I see that you've reached out to our Support Engineers and are working with my teammate, Philam! You're in great hands. We’ll continue the conversation in your support case!

LaurenDuvall's avatar
LaurenDuvall
Staff
2 years ago

Hello Sheetal!

I see that you've reached out to our Support Engineers and are working with my teammate, Philam! You're in great hands. We’ll continue the conversation in your support case!

  • _ErinShaw_'s avatar
    _ErinShaw_
    Community Member
    2 days ago

    Hello,

    I'm a user having this exact issue two years later. Can someone please update what happened on this? It's frustrating that there are no details for others here.

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      1 day ago

      Hi _ErinShaw_​,

       I understand that it can be frustrating to find an older thread about the same issue with no updates. I checked the case associated with this thread, but it didn’t include any additional information I could share. Happy to learn more about your experience where Try Mode is not stopping for user input in the published output.

      • How did you publish the course, and where are you hosting it?
      • At what point does it move forward without waiting for input, and what action should the learner be taking?

       

      As a troubleshooting step, does the same behavior occur if you publish the course to Review 360?

      We'd be happy to take a closer look at your setup and project file within a support case. 

      Looking forward to hearing from you!