Forum Discussion
Turn off email alerts?
I'd like to add to this frustration - clients don't want to or need an account to make comments - they put in their email address as prompted when the Review link is shared, then they get possibly HUNDREDS of emails that they don't need or want. There is no way for them to turn off notifications without an account. Either the owner of the course should be able to control if notifications get sent on comments (globally for those with or without Articulate accounts) or it should be easy for these folks to opt out.
PLEASE FIX THIS!
OFFICIAL
Hi Matthew,I send an email to my internal stakeholders, prior to applying their feedback to a project, advising to ignore/delete the notifications they are about to receive. It is not a solution, however it is better than wasting their time opening notifications. I would find it really embarrassing if I had to send the same message to external stakeholders as I wouldn't want them to think I am using an inferior development tool which does not allow notifications to be turned off.
OFFICIAL
Nerina Williams |
LMS Administrator
D: +61 3 9947 3924 | E: N.Williams@healthsharevic.org.au
Level 34, Casselden, 2 Lonsdale Street, Melbourne, 3000
www.healthsharevic.org.au
Health. Safety. Value. In everything we do.
The information contained in this email message may be confidential. If you are not the intended recipient, any use, disclosure or copying of this document is unauthorised. If you have received this document in error, please contact the sender.Have you heard back on this? My people are so upset with all the notifications they cannot turn off. I am trying to get them to filter them but even that is running into our time for gathering and clarifying feedback on content. Why on earth would anyone make an app send an email per comment on an entire course? I'd love to hear if you had some suggestions to manage expectations with your reviewers in the meantime. I'm thinking there might be better software or review tool out there.
I agree with you, Allyncia and sadly we probably won't be renewing our Articulate 360 subscription when it comes due in a couple months. I haven't heard anything on this issue. So much good about Articulate, but this has pretty much become a deal breaker for us (see my comments above of what happened with our biggest external client--the company detected the emails as spam and blocked the domain, which then blocked their employees accessing Rise courses...)
