Forum Discussion

andraudi's avatar
andraudi
Community Member
2 years ago

ty:aN in audio files

Hi, I have made audio files in elevenlabs.io, and inserted as media in Rise. In preview, everything looks fine, but after published to SCORM, time is showing awkward (ty:aN). Anyone having the same ...
rise 360
hiten2021's avatar
hiten2021
Community Member
12 months ago

I am also facing the exact same issue with desktop and mobile devices. Duration visible properly in package's preview file. But issue occurs after i publish the course in my local setup. It happens randomly (sometimes duration is visible, sometimes get ty:aN). Same problem with incognito mode as well

 

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    12 months ago

    Hello hiten2021! I'm sorry you're also seeing this. It's good to know that you're seeing the timestamp issue on both a mobile device and a desktop. Do you see this happening with every audio file in your Rise 360 course?

     

    We would appreciate seeing your project file. Would you mind sending a copy to us at support@articulate.com? 

    • hiten2021's avatar
      hiten2021
      Community Member
      12 months ago

      YES i am facing this issue for every audio (randomly), for every browser (randomly), for every device randomly (checked on laptop and mobile). Preview file is ok, but when i publish the course i am experiencing this issue

      • KellyAuner's avatar
        KellyAuner
        Staff
        12 months ago

        Hi hiten2021,

        I see you've connected with my teammate, Carlo, about this in a case. We'll continue the troubleshooting there!