Forum Discussion
KaitieNock
6 years agoCommunity Member
Types of Video Files Compatible in Rise
Hi! I am having a hard time finding information on the types of videos available to upload in Rise. I am looking at a video software and want to make sure before we get it that I can put it in our R...
JeannieTaylor
5 years agoCommunity Member
I tried all the suggestions above to upload a 1.9GB .MOV file and got the error message every way I tried it. Then I saved the same video as .m4v and it uploaded and played right away. Rise definitely doesn't support .MOV or it's buggy.
- Crystal-Horn5 years agoStaff
Hi, Jeannie. I'm glad you got it working. Rise 360 should support virtually any video file type, and we're happy to take a look at an example file that didn't work, if that would be helpful. You can privately share it with us by clicking here!