Forum Discussion
Typing in Notes box is extremely slow
Hello,
I am creating a course in Storyline 360 and am having a problem typing text into the Notes box. It is extremely slow, so bad that instead I type into a Word file and copy & paste into SL.
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Hi Jessica,
Thanks for the additional information and screen recording! I definitely see the lag you are experiencing. The first troubleshooting step here would be to update Storyline 360. If the issue persists, you can reach out to our support team here for further assistance.
Everyone on my team experiences the same issue. This issue started with the use of the Modern Player. Switching to Classic player seems to rectify the issue, but certainly shouldn't be the solution! On my team we have uninstalled and reinstalled Storyline several times. My current install is 3.77.30587.0.
Hi James!
I'm so sorry to hear that you and your team have also been experiencing input delay when typing in the Notes section of Storyline 360! Thank you for sharing the extra information and troubleshooting steps you've implemented so far.
I've opened a support case on your behalf so our support engineers can take a closer look into the issue. You're in great hands working one on one with them and should be hearing from them shortly!
