Forum Discussion
Unable to insert mp4 video
Updates can be great. Others..... not so much. Since I ran a recent Storyline 2 (5) updated and a Windows update I am unable to insert some of my mp4 videos. this has also affected Replay and onl...
Hi, Elaine - Sorry to hear you are experiencing issues, but there are a few things we can try first to rule out the causes of some common issues. Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline.
And in the interest of respecting your deadline, if issues persist, you are welcome to work directly with our Support Staff using this link.