Forum Discussion
Unable to insert mp4 video
Hi. Is there a new thread with any updates/ solutions to this problem? Something that worked well till last week is not working now. I add a video and even in preview, a white screen shows for a few seconds and that's it. Export ZIP also has no video.
Hello Vivekananda,
Sorry to hear that you encountered problems with the videos in your course. I'd like to ask a few questions to help clarify your experience:
- Are you working locally when adding your videos and previewing your course?
- if you are already working locally, have you tried doing a repair of your Storyline 360 installation?
- Are all of your videos affected?
- Does publishing to Review 360 result in the same behavior?
If working locally and doing a repair doesn't help, you can reach out to our support team by opening a case so we can take a closer look at what's happening.
Hi,
Working locally, yes.
Repair - no. With dependency on IT for a work computer, this is not a step I appreciate from Articulate. We did it twice last year and is the most commonly recommended procedure for issues like this. Instead of using Articulate to succeed at work, this gives me a feeling that I'm working to test your product by investing my time when I have deadlines hanging on my head. This is the moment I normally explore other options and get my work done. I genuinely cannot afford to troubleshoot for 2 weeks before I can build my next course.
A case is already open, had a chat with one of your reps, but still unresolved.Regards,
Vivek.