Forum Discussion
Unable to play the Timeline and the Player won't upload the preview pic
Hi Support,
I have tried these two suggestions from the support but it did not solve the problems. I use Win 11 and 64 bit.
1) https://www.articulate.com/support/article/Articulate-Storyline-360...
Hello Christopher,
It looks like you're running into a file-specific issue. I'll be happy to check what's going on.
Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
Dear Jose,
The problem is solved 😉
The problem was:
· Timeline/playhead and Player did not work
A Senior Technical Support Engineer from Articulate solved the problem.
My new HP computer had some pre-settings that were causing the problems
Solution (Senior Technical Support Engineer):
· “We disabled non-Windows services at startup, including multiple
HP services. After that, the timeline and player preview worked.
· Based on this solution, it confirms that something in the
non-Windows services, specifically HP services, is causing the preview
issue in Storyline.”
Best regards
Christopher
