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ManaseeSawant-c's avatar
ManaseeSawant-c
Community Member
2 years ago

Unable to preview the slides and unable to publish the SCORM

Till Morning my colleague could use storyline file and pre-view the slides too. But suddenly it stopped and showing the pop-up as shown in the attachment.

storyline 360

4 Replies

  • BethAbell's avatar
    BethAbell
    Community Member
    2 years ago

    We have been having the same issue for the past month now. I've had a ticket into articulate since May with no resolution.

  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    2 years ago

    try again and if the error message appears - please click on the blue text button "information", then a second window will open with more informations

    just copy the text from the second window and post it here

  • BethAbell's avatar
    BethAbell
    Community Member
    2 years ago

    <ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
    <UserId>auth0|5aff12ca438d11235fbaf15e</UserId>
    <HardwareId>TVVUU-84SDL-T610W-315P3-FUK1A</HardwareId>
    <Message>The process cannot access the file 'C:\Users\beth022\Documents\My Articulate Projects\GEOTAB Overview\story_content\5YyasLxqpNc_44100_56_1.mp3' because it is being used by another process.</Message>
    <StackTrace> at void System.IO.__Error.WinIOError(int errorCode, string maybeFullPath)
    at void System.IO.FileStream.Init(string path, FileMode mode, FileAccess access, int rights, bool useRights, FileShare share, int bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, string msgPath, bool bFromProxy, bool useLongPath, bool checkHost)
    at new System.IO.FileStream(string path, FileMode mode, FileAccess access, FileShare share)
    at void Articulate.Audio.Design.Id3TagV1Editor.AddMd5Hash(string filename, string hash)
    at bool Articulate.Audio.Design.AudioConversion.ToMp3(string infilename, string outfilename, IAudioConversionProgress progress, Frequencies frequency, EncodingBitrates bitrate)
    at bool Articulate.Audio.Design.AudioConversion.InternalWaveToMp3(string infilename, string outfilename, IAudioConversionProgress progress, Frequencies frequency, EncodingBitrates bitrate, string infotext)
    at bool Articulate.Audio.Design.AudioConversion.PublishMp3Internal(string source, string target, Frequencies frequency, EncodingBitrates bitrate, ref int duration, IAudioConversionProgress progress)
    at bool Articulate.Audio.Design.AudioConversion.PublishMp3(string source, string target, string settings, ref int duration, bool normalizeAudio, IAudioConversionProgress progress)
    at string Articulate.Design.Publish.Player.PlayerUtils.CreateMp3AudioFile(IPlayerService service, string sourceAudioFilePath, string mp3FileNameNoExtension, string friendlyName, IAudioConversionProgress progress, out int duration, bool canNormalize, bool preserveOriginalFile)
    at bwAudio Articulate.Design.Publish.Player.PlayerUtils.AddAudio(IPlayerService service, bwSlideBase slideobj, string id, string sourceFilePath, string mp3Filename, string friendlyName, IAudioConversionProgress progress, bool canNormalize, IAsset closedCaptionsAsset, bool preserveOriginalFile)
    at bwAudio Articulate.Design.AudioPublisher.CreateBwAudio(IPlayerService service, bwSlideBase slide, AudioApi audioApi, Args args)
    at bwStageObject Articulate.Design.DataModel.Shapes.Sound&lt;TModel&gt;.CreateStageObject(IPlayerService service, bwSlideBase slide)
    at bwStageObject Articulate.Design.DataModel.Shapes.Shape&lt;TModel&gt;.GetStageObject(IPlayerService service, bwSlideBase slide)
    at bwStageObject Articulate.Design.DataModel.Shapes.Shape&lt;TModel&gt;.Articulate.Player.IPlayerShape.GetStageObject(IPlayerService service, bwSlideBase slide)
    at void Articulate.Player.PlayerContentPublisher.WriteShapes(IEnumerable&lt;IPlayerShape&gt; shapes, bwSlideBase slideobj)
    at bwSlide Articulate.Player.PlayerContentPublisher.CreateSlideObject(IPlayerSlide slide, bwISlideContainer sceneobj)
    at void Articulate.Player.PlayerContentPublisher.CreateBridgewaterSlide(PlayerWriterSettings settings, IPlayerSlide slide, bwISlideContainer sceneobj)
    at bool Articulate.Player.PlayerContentPublisher.CreateContentScenes(PlayerWriterSettings settings, IPlayerContentProvider contentProvider)
    at bwContent Articulate.Player.PlayerWriter.WriteContent(IPlayerContentProvider contentProvider)
    at bool Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
    at void Articulate.Design.Publish.PublishWorker.PerformPublish()
    at void Articulate.Design.Publish.TargetContext+PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
    at void Articulate.ComponentModel.STABackgroundWorker.WorkerThreadStart(object argument)</StackTrace>

  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    2 years ago
    <Message>The process cannot access the file 'C:\Users\beth022\Documents\My Articulate Projects\GEOTAB Overview\story_content\5YyasLxqpNc_44100_56_1.mp3' because it is being used by another process.</Message>

    perhaps a problem with the virus scanner or another monitoring program

    which virus scanner are you using?

    you could put the directory

    C:\Users\beth022\Documents\My Articulate Projects\

    on the exclusion list