Forum Discussion

DavonMiller's avatar
DavonMiller
Community Member
3 years ago

Unable to publish a video

Hello.  For some reason, I'm unable to publish a video (mp4 file) which I've inserted into one slide. It plays  fine when I go to edit it but when I Preview the project prior to publishing it only displays a blank white screen. I've even tried Publishing and it still displays a blank screen when I review the project. Any insight on this will be helpful. 

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    3 years ago

    Hello Davon!

    I'm sorry to hear that you are having difficulty publishing your video. I see you have opened a support case and you are working with my colleague Georvy. You are in great hands!

    We'll continue the conversation over in the support case. 

    Hope you have a great day and happy developing!✨

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