Forum Discussion

LizaMoorman-9b6's avatar
LizaMoorman-9b6
Community Member
2 years ago

Unable to publish module to the web

Hello,

I have a learning module that is primarily comprised of a video with an intro and exit slide. I was trying to publish it to the Web and each time I do so, it either stops soon after beginning saying "an error occurred, and articulate may shut down" (it doesn't shut down) or it will save but the file will be missing the mp.4.

I have other modules in this format which I save today in the same way without issue. This module plays perfectly in preview.  I have tried exiting storyline and it continues to happen. 

What is going on?

Thanks! 

Liza

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Liza,

    Thanks for reaching out and I'm sorry to hear that you're experiencing this issue! I'm happy to help troubleshoot and have a few clarifying questions to start.

    • Are you working from your local drive? Working from a network drive can cause erratic behavior.
    • I understand you see an error message that reads, "An error occurred, and articulate may shut down," but it doesn't shut down. What happens instead? Can you please share a screen recording of what you're seeing?

    Since other modules are working as expected, this leads me to believe the issue is specific to this course. Are you willing to share your .story file with us so we can take a closer look? You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!

Related Content