Forum Discussion
Unable to publish rise course to review 360
I made a couple edits and changed one embedded vimeo video out and now I cannot update the course to review 360. The message, " Something went wrong
There was an error publishing your course. Please try again." appears. I have checked for anything that didn't have a working link or had a missing link and cannot find the issue. It also does not matter what browser I use.
11 Replies
I can confirm I've had a similar issue today and thought it was just me. I've made minimal edits, made sure all links are correct (and have worked in Rise prior to today) and am unable to publish a new item or replace an existing one.
We're having similar issues across several computers, networks, and states and not being able to publish to Review.
We're having similar issues. I have tried various suggestions from a related post around using a different browser, restarting my computer, and clearing cache. Curiously in my environment two other people encountered issues publishing to Review 360, while another person was able to publish to Review 360.
I have been getting the same error for the last several days. I am unable to publish anything to Review 360 in Rise right now.
I logged Case #00801431. Reported it on 2/22. They said we needed to open port 443. It's open but still generating the "Something went wrong" error message. Waiting on a response from Support.
I can confirm that I've been able to publish my problem module to Review 360 this morning. Hopefully it was a temporary issue and everyone can now publish to Review as well.
Hello Everyone,
Sorry to hear that you encountered issues with publishing Rise 360 courses to Review 360. Sometimes clearing a browser's cache helps, but in case it doesn't, please open a case with our support team here so we can check what's causing your Rise 360 courses to fail during publishing.
It's working as of yesterday. Case #00801431 can be closed.
Hi Renee!
Thanks for following up and sharing the good news! So glad to hear your publishing issues have been resolved.
If you run into any setbacks moving forward, please let us know!
Hi I am encountering the same issue. I am unable to publish a specific course to Review 360 and need to do this ASAP please. I have raised a support case # 00822307.
Hi Ashlee!
Sorry to hear you're having issues publishing from Rise 360 to Review 360!
I see that your support case is being handled by my teammate, Fannie May. You're in excellent hands working with her and she should be following up with you shortly.
We can continue troubleshooting through your case to keep all information in one spot.
