Forum Discussion
RicGauci-ba1b73
6 years agoCommunity Member
Unable to publish to Review 360
I am trying to upload a course to Review 360 and when publishing it gets stuck at "Writing Player" stage - the progress bar does not advance for at least an hour. Clicking Cancel or the close X doe...
LeslieMcKerchie
5 years agoStaff
Hi Divya, and welcome to E-Learning Heroes 😊
I took a look at a few of the cases shared by some of your colleagues in this conversation.
I do not have a definite solution to share because there were many conclusions from an empty scene to a corrupted file.
You mention that this was working previously, but the issue is specific to the past couple of days. Since the file is previewing as expected and published to the LMS as expected, it sounds like something we should take a look at.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.