Forum Discussion
Unable to retry the questions on assessment slides when clicking on the retry button on the results slide
Hello,
I am creating a quiz and I want to limit the number of attempts (max 2 attempts). I have added the Attempts variable with value of 0. I have added both triggers on the retry button (add value 1 on variable Attempts) and on the failure layer on results slide (disable the retry button if Attempts =value 2).
However when I fail the quiz on 1st attempt and click on the retry button it takes me to Q1 but the question slide is frozen and doesn't allow me to retry the question. I can only click on next to go to the next slide. The slide properties for all the Q's are set to 'reset to initial state when revisiting'.
I have other triggers added on the failure layer (disable other text boxes if Attempts - value 2) but I don't think this should have any impact on the Q slide itself.
I have entered attempts as 2 in the Form View for each Q slide. I have tried to set this to 1 but I get same issue as mentioned above. Should this be set to 1 as default or it doesn't make any difference as the attempts have been set on the results slide?
I have attached a screen shot of the triggers in place on the failure layer. Once the user has reached max attempts, the retry button and other text on the layer should disable and the user can only review the assessment &/or exit the course and it will be marked as failed.
Thank you!
Reema
Hello Reema!
I'm happy to help! It sounds like the first question slide is frozen when returning after selecting the Retry Quiz button on the Results Slide. You're on the right track to add two attempts for each question slide. Is this the same order of the triggers you have for the Retry Quiz button on the Results Slide?
I've created a quick 2-minute video where I've walked through what I think you might be running into and how to fix it. If I'm off base, I'm happy to take a look at your .story file. You can attach it to this public discussion or upload it privately in a support case.
I was trying to access this video but it is no longer available. I am also having the same issue.
Hello EduFocal Business,
Happy to help!
We'll be glad to show you how you can correct the behavior through a recording, but we'll first need to test your project file so we'll know exactly what to change. Would you be willing to share a copy of your project file here or privately by opening a support case so we can check your slide's configuration? We'll delete it when we're done testing!
Hi Lauren,
Thank you for the helpful video! That was really useful. I have managed to fix the problem now by using the built in Retry Quiz button which solved the problem of the question slide freezing.
I encountered a second problem where the Review button was showing all the answers as incorrect! But again I used the built in Review button and also set the revisiting status as 'automatically decide' on the the question slides which solved this issue.
Having the same order of the triggers on the results slide is a really useful tip - thank you for that!
Regards,
Reema
Way to troubleshoot, Reema! I'm glad to hear that it's working now and I appreciate the update.
I have used freeform questions to create my Final knowledge check question and given graded result slide to show the result. But on the result slide when i click on the retry button, my KC are frozen. Try multiple ways its not working. I have slide properties reset to initial state on revisit.
Knowledge consists of Multiple choice, True/False and Drag& Drop question.
Giving a trigger to reset the result when user clicks on retry button and rewatch module.On Storyline preview its working fine but when i publish on review 360 and test my course its not working
Hi Lohith,
Thanks for reaching out and I'm sorry you've hit this snag!
I see you’ve connected with my teammate, Cleober, who sent you some suggestions. You’re in great hands! We’ll continue the conversation in your support case.
Hello, I am also having this issue. I have created a final test which has 1 attempt so it is a pass/fail scenario. When they fail it, they get the retry button. When the retry is selected, it goes to the first question and then it is frozen, I have to navigate back to the previous slide for each question, which then allows me to reanwser the questions. I have each question set to automatically decide when revisiting, and now I am going to try re-uploading to my LMS as reset to initial state to see if this helps. It works as it should in the preview, but for some reason is freezing once the zip is uploaded to the LMS.
Hello Brian,
Thanks for reaching out! I see you've opened a support case with us and are working with my colleague, Matthew. I appreciate you sharing your Storyline project file, which helped with the investigation.
Matthew published the project to SCORM Cloud and was able to retry the quiz at the end. It appears the issue is specific to your LMS, and the LMS provider may be able to provide more insights into this behavior.
Let us know if the LMS provider needs any information from us. We're happy to help.
