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MadhuraSohani-e's avatar
MadhuraSohani-e
Community Member
9 months ago

Unable to save storyline file: Error reads - " The project file could not be saved. Cannot access a closed stream"

Pretty much what the title says. I tried importing the project but this project is not saved anywhere yet, so importing did not work as it is requesting access to the saved file. 
storyline 360
NinaAlejandro's avatar
NinaAlejandro
Community Member
2 months ago

Hi, I'm having the exact same issue -- "

Error reads - " The project file could not be saved. Cannot access a closed stream." Can some

one help me please? 

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to save storyline file: Error reads - \" The project file could not be saved. Cannot access a closed stream\"","id":"message:922536","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:381559"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:922536"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:922536"},"body@stripHtml({\"truncateLength\":200})":" Pretty much what the title says. I tried importing the project but this project is not saved anywhere yet, so importing did not work as it is requesting access to the saved file.  ","body@stringLength":"238","rawBody":"

Pretty much what the title says. I tried importing the project but this project is not saved anywhere yet, so importing did not work as it is requesting access to the saved file. 

","kudosSumWeight":0,"postTime":"2024-07-25T09:52:30.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:922536_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":138},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Pretty much what the title says. I tried importing the project but this project is not saved anywhere yet, so importing did not work as it is requesting access to the saved file. 

"},"Conversation:conversation:922536":{"__typename":"Conversation","id":"conversation:922536","solved":false,"topic":{"__ref":"ForumTopicMessage:message:922536"},"lastPostingActivityTime":"2025-03-18T05:37:10.198-07:00","lastPostTime":"2025-03-18T05:37:10.198-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:922536":{"__typename":"ModerationData","id":"moderation_data:922536","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:922536_1":{"__typename":"Revision","id":"revision:922536_1","lastEditTime":"2024-07-25T09:52:30.000-07:00"},"ForumReplyMessage:message:1220458":{"__typename":"ForumReplyMessage","id":"message:1220458","conversation":{"__ref":"Conversation:conversation:922536"},"author":{"__ref":"User:user:620544"},"revisionNum":1,"uid":1220458,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Unable to save storyline file: Error reads - \" The project file could not be saved. Cannot access a closed stream\"","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1220458"},"parent":{"__ref":"ForumTopicMessage:message:922536"},"body":"

Hi, I'm having the exact same issue -- \"

\n

Error reads - \" The project file could not be saved. Cannot access a closed stream.\" Can some

\n

one help me please? 

","body@stringLength":"327","rawBody":"

Hi, I'm having the exact same issue -- \"

\n

Error reads - \" The project file could not be saved. Cannot access a closed stream.\" Can some

\n

one help me please? 

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Unable to save storyline file: Error reads - \" The project file could not be saved. Cannot access a closed stream\"","moderationData":{"__ref":"ModerationData:moderation_data:1220499"},"body":"

Hi NinaAlejandro!

\n

Sorry to hear you're also encountering this error when saving your .story file!

\n

As I've shared with others in this thread, 'cannot access a closed stream' errors could indicate some form of file corruption has occurred. If you've confirmed you are working locally, and a repair of your Storyline installation doesn't improve the issue, it would be helpful to see a copy of the .story file that's giving you trouble.

\n

Feel free to share that here in the discussion or privately through a support case.

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