Forum Discussion
Unable to Sign in To Articulate 360 / Couldn't Open Port
I am currently having this issue on my own personal computer. No issues at all yesterday - no changes made to my settings.
Sarah Hanisko
Hi SarahHanisko-0f,
Sorry to hear that you're unable to sign in to Articulate 360 from your personal computer.
If your settings have not been recently changed, please try the following troubleshooting steps to isolate the issue.
- Connect to a different network and then try to sign in to Articulate 360
- If the issue is not network-related, try reinstalling Articulate 360 from scratch by following the steps here:
- Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing Quit.
- Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
- Download and extract this zip file on your computer: https://cdn.articulate.com/assets/kb/360/360cleanup.zip
- Right-click the 360cleanup.bat file and choose Run as administrator. The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
- Reboot your computer.
- Download the latest Articulate 360 desktop app here: https://id.articulate.com/redirect/downloads
- Right-click the articulate-360.exe file and choose Run as administrator.
- Launch the Articulate 360 desktop app and click Install beside each authoring app you want to install.
- Reboot your computer and test your Articulate apps.
If the issue persists and your network is not blocking the connection to any of Articulate's endpoints, please open a case with our support team here so we can take a closer look at what's causing the problem.
Hi there - there appear to be additional issues all of a sudden after I updated this morning.
Cannot publish to Review 360 at all and Storyline and other programs have completely disappeared from my launcher. So I get the sense this might be a larger issue with the recent update.
Hi SarahHanisko-0f,
Thanks for the additional information! Since you've been having trouble with your installation after installing the latest updates, I would recommend you perform the instructions to reinstall Articulate 360 from scratch to fix the issue. Please let us know if this works for you!
I followed the instructions, still would not upload - same error, and after attempting the upload the same thing is occurring - no ability to upload to Review or open storyline from the launcher.
Jumping in here to say I am having these exact same issues after the last update. It is on my work computer and my IT team has tried all of the suggestions prompted from my open case with no success so far.
Hi JojoStadig!
Sorry to hear you've also encountered this setback. I understand how frustrating this can be!
I see that you're deep into the troubleshooting process with my colleague, Jorge. I've updated your case with the additional feedback you've shared, so he can continue to work with you directly on this issue.
We can continue the conversation through your case to keep all information in one place.
