Forum Discussion
Frédéric
1 year agoCommunity Member
Unable to start a free trial
Dear support, i tried, many times, to start a free trial, my objective is to test Storyline 360 before to buy a subscription. Below what I've done : Create an account here : https://www.articul...
Mike_J
5 months agoCommunity Member
I have exactly the same issue. The site just keeps going in circles.
- EricSantos5 months agoStaff
Hi Mike_J,
Thanks for letting us know. Just to confirm, are you also seeing a warning message that says you don’t have an active subscription?
I checked your account, and you do have an active trial, so you shouldn’t be seeing that message. If you are, please try clearing your browser cookies or cache, then log in again at 360.articulate.com using the email tied to your trial account. Once you're logged in, open the Articulate 360 desktop app and sign in there again as well.
Let me know how it goes!
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