Forum Discussion
Unable to tag users in the comments
Hi everyone,
We've a number of users reporting that they're unable to tag my team in the comments and as a result, they do not receive content update notifications. The individuals that need to be tagged have Articulate licenses. Would be great if someone could look into this.
Hello Dominika,
Happy to help!
When leaving a comment in Review 360, users can only tag two sets of people:
- Those who belong on the same team as them
- Those who have previously left a comment on the published course
This means that users who are part of a different subscription will not appear when a user attempts to tag someone while leaving a comment if they haven't left a comment yet on the course.
If your users meet the two requirements above and are still unable to tag valid users, please open a case with our support team here so we can take a closer look at what's happening.
