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mmontano's avatar
mmontano
New to the Community
18 hours ago

Unable to Transfer Content after Update

Hello!

I'm running into an issue where I can't transfer content to another person after the new Account Management update. 

It does not allow me to pick "someone" to transfer it to. It only gives me the option of "None".

If I proceed and once the license is given to a new person, the account that has had a license the longest becomes the owner of ALL content. This now causes an issue where some team members are unable to publish their content unless we individually transfer ownership. 

 

1 Reply

  • Hello mmontano

    I see that you've opened a support case and that you're working with my colleague Robert. You're in excellent hands! He will be in touch shortly via email. 

    We'll continue the conversation over in your case, so everything is in one spot.