Hi Rise
\n
I have been creating courses and lessons without issues for a few weeks now. Suddenly this afternoon I kept getting error messages when i try to upload pictures to my course. It does not matter what i name the file or in what course i try to upload it, I even tried to upload a picture I have already used in a different course, and it will not upload again. I am on a deadline so I hope that you can help me as quickly as possible.
","kudosSumWeight":0,"postTime":"2024-04-09T07:42:57.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:rise 360","text":"rise 360","time":"2022-08-18T05:21:50.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:792319_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hi Rise
\n
I have been creating courses and lessons without issues for a few weeks now. Suddenly this afternoon I kept getting error messages when i try to upload pictures to my course. It does not matter what i name the file or in what course i try to upload it, I even tried to upload a picture I have already used in a different course, and it will not upload again. I am on a deadline so I hope that you can help me as quickly as possible.
"},"Conversation:conversation:792319":{"__typename":"Conversation","id":"conversation:792319","solved":false,"topic":{"__ref":"ForumTopicMessage:message:792319"},"lastPostingActivityTime":"2024-04-10T22:48:30.000-07:00","lastPostTime":"2024-04-10T22:48:30.000-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:792319":{"__typename":"ModerationData","id":"moderation_data:792319","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:792319_1":{"__typename":"Revision","id":"revision:792319_1","lastEditTime":"2024-04-09T07:42:57.000-07:00"},"ForumReplyMessage:message:792321":{"__typename":"ForumReplyMessage","id":"message:792321","conversation":{"__ref":"Conversation:conversation:792319"},"author":{"__ref":"User:user:1041014"},"revisionNum":1,"uid":792321,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Unable to upload images","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:792321"},"parent":{"__ref":"ForumTopicMessage:message:792319"},"body":"Hi Tom,
\n
Thanks for also reaching out to us in this thread. I'm sorry you're experiencing this as well. As I mentioned to Josephine, I am unable to replicate this behavior on my end. I'd like to ask the same questions to you to see if we can focus on what you are experiencing.
\n
\n- Could you please share the error message you are receiving?
\n- What browser are you currently using? Does this behavior happen in a different browser?
\n
\n
Please let us know if this is happening in more than one Rise 360 block type. Happy to take a closer look in this thread or within a support case.
\n
Looking forward to hearing from you as well!
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\n
Glad to see Luciana has been helping you!
\n
I noticed that you also connected with my colleague Dexter through live chat support. If the steps he shared on clearing your browser's cache and using a private browsing window didn't do the trick, please let us know and we'd be happy to continue troubleshooting with you!
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