Forum Discussion

MartyRocca-b9d0's avatar
MartyRocca-b9d0
Community Member
11 months ago

Unable to view Rise course on mobile (review)

Hello,

I published my Rise course to Review 360 and it works fine on my laptop, but when I open the link on my mobile, it's just a white screen (the popup notifying of cookies appears as well). I'm using Chrome on an Android device. 

rise 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    11 months ago

    Hi Marty,

    Sorry to hear that you ran into this snag. I'd like to ask a few questions to help clarify your experience: 

    • Is this happening to all courses that you publish to Review 360 or just to this one?
    • If you have another browser installed on your device, have you tried viewing the course there to see if the issue is browser-specific?
    • Do you have all available OS updates installed?

    Additionally, would you be willing to share your Review 360 link here or in private by opening a support case so we can take a closer look at what's happening? We'd like to test the link on our end to see if we will be able to replicate the behavior.

    Looking forward to your response!

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