Forum Discussion

CathyBruce's avatar
CathyBruce
Community Member
7 months ago

Undoing Storyline Format Painter causes the program to freeze

Has anyone come across this issue? I use format painter to apply styles to button states. While working, I clicked on a text box by mistake. It applied the style and all of the states, which you can...
storyline 360
JoseTansengco's avatar
JoseTansengco
Staff
7 months ago

Hello Cathy, 

Sorry to hear that you ran into this issue.

Crashing in Storyline 360 shouldn't be a common occurrence, and I'd like to understand why this is happening frequently for you. Can I ask if you are working locally when making changes to your project file? If you are, try the following troubleshooting steps to see if they make any difference: 

If the issue persists, open a case with our support team here so we can gather more technical information on what's causing your installation to freeze.

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