Update - Color Palette not showing

Hi Renee,

I'm sorry you're having this issue with the color palette! I would love to troubleshoot this for you! First, I have a follow-up question. There are multiple color selectors in Storyline 360. Is there a specific one that is causing the issue or is it all of them?

Looking forward to your response!

Hi John,

This issue is happening for me in all of the color selectors. For most of them, I can use the color selector in the top menu and pop it out, but there's no way around that for the background color palette. I've uninstalled and reinstalled it. I tried to re-install a previous version and that didn't work.

Thanks,

Renee

Hi Renee,

Thanks for giving me some more information on your situation! You may have already seen the support email from me. As mentioned, I've created a case to escalate your issue to our support team, so be on the lookout for a reply from them shortly!

Was this ever resolved? I have just done the update today and am experiencing the same issue.

Nope! The person who tried to help me said he couldn't duplicate it on his machine (of course not, if his machine didn't have the same bug) and just kind of dropped it. I even tried rolling it back to prior updates and was unsuccessful. I have been accessing colors from the top menu, where they can be popped out, but it's not helpful when trying to color a background. For that, I just have to input the hex key. I hope they fix it quickly - perhaps as more people report it, it will get on their radar.

Very glad to hear I'm not the only one-It's very difficult to change colors when you can't easily get to them. 

Hi Laurie,

I'm sorry you are having an issue with your color palette! I see you've opened a support case and are working with Phil. You are in good hands! If you have any questions about the case, please respond within the case via email.

Thanks for reaching out!

Laurie,

If they're able to finally fix this for you, please let me know so I can resubmit my support case request.

Good luck,

Renee

Hello Renee and Laurie, 

Sorry to hear that you're still experiencing this issue. I'd like to gather some information to help clarify your experience: 

• What is the size of your monitors/screens, and which screen resolutions do you have them set to? 
• What scale value is your screen currently using? 

Both of these information can be found by right-clicking on your desktop and selecting Display Settings. 

I'll update the support tickets that you opened with these information once I have them! 

I have 3 monitors.

Monitor 1 - Resolution 1920 x 1080; Size 125% (both recommended); 15 inches

Monitor 2 - Resolution 1920 x 1080 (recommended); Size 125%; 23 or 24 inches

Monitor 3 - Resolution 1920 x 1080 (recommended); Size 125%; 23 or 24 inches